Refund Policy
At Entwined Kitchen LLC, every order is prepared with care. Because we sell made-to-order and perishable food products, our refund and cancellation policies differ from those of businesses selling non-perishable goods.
Please review this policy before placing an order.
All Food Sales
Due to the perishable nature of our products, all food sales are generally final once preparation has begun or an order has been fulfilled.
We do not accept returns of food products.
However, if there is an issue with your order that was caused by Entwined Kitchen, please contact us as soon as possible. We will review the situation and, when appropriate, may offer a replacement, store credit, partial refund, or full refund at our discretion.
Order Cancellations
f you need to cancel an order, please contact us as soon as possible.
Orders may be eligible for cancellation and a refund if preparation has not yet begun.
Once preparation has begun, ingredients have been purchased specifically for the order, or the order is otherwise committed to production, the order may no longer be eligible for cancellation or a full refund.
Saturday Kitchen & Made-to-Order Purchases
Saturday Kitchen and other scheduled food orders are prepared based on anticipated customer pickup and demand.
Cancellations should be requested before preparation begins.
Once your order has been prepared, it is generally considered final and non-refundable.
Frozen Products
Frozen products are perishable food items and cannot be returned or exchanged after they have been picked up or delivered.
Customers are responsible for properly storing frozen products after receiving them.
Entwined Kitchen is not responsible for products that are damaged or become unsafe due to improper storage, thawing, refreezing, transportation, or handling after pickup or delivery.
If you believe you received a damaged, incorrect, or otherwise defective frozen product, please contact us promptly so we can review the issue.
Pickup Orders & No-Shows
Customers are responsible for picking up orders during their scheduled or communicated pickup window.
If you are running late, please contact us as soon as possible.
Because our products are perishable, orders that are not picked up may not be eligible for a refund.
Entwined Kitchen cannot guarantee the same quality or freshness when an order is collected significantly later than its scheduled pickup time.
Delivery Orders
Customers are responsible for providing complete and accurate delivery information.
Refunds may not be available when a delivery cannot be completed because of an incorrect address, an unavailable recipient, failure to provide necessary delivery instructions, or another circumstance outside Entwined Kitchen's reasonable control.
If an order is incorrect or damaged due to an error by Entwined Kitchen, please contact us promptly.
Orders fulfilled through a third-party delivery service may also be subject to that provider's refund and delivery policies.
Incorrect or Missing Items
If you receive an incorrect order or an item is missing, please contact us as soon as possible.
When possible, please provide your name, order number, a description of the issue, and photographs if they are relevant to the problem.
After reviewing the situation, we may provide the missing or correct item, a store credit, or an appropriate refund.
Quality Concerns
If you believe there is a quality issue with your food, please contact us promptly after receiving your order.
We may request photographs or additional information so that we can understand and address the concern.
Refunds are not automatically issued based solely on personal taste preferences. However, we want customers to receive products that meet Entwined Kitchen's quality standards and will review legitimate quality concerns individually.
Catering & Large Orders
Catering, event, custom, and large-volume orders may have separate cancellation and refund terms provided in the customer's quote, invoice, proposal, or catering agreement.
Deposits may be non-refundable once ingredients, supplies, staffing, or other resources have been committed to the event.
Any cancellation deadlines or refund terms provided in a catering agreement will take precedence over this general policy for that particular order.
Pop-Ups & Special Events
Orders placed for pop-ups, farmers markets, special events, or limited releases may be subject to event-specific cancellation and refund terms.
Products purchased and received in person at an event are generally final sale due to their perishable nature.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method when possible.
Processing times may vary depending on your bank, card issuer, or payment provider. Entwined Kitchen does not control how quickly a financial institution posts an approved refund to your account.
Requests to change an order should be made as soon as possible.
We will make reasonable efforts to accommodate changes, but we cannot guarantee that an order can be modified after preparation or production has begun.
Additional charges may apply if a requested change increases the cost of the order.
Order Changes
Contact Us
If you have a problem with an order or need to request a cancellation, refund, replacement, or store credit, please contact us:
Entwined Kitchen LLC
Columbus, Ohio
Email: entwinedkitchen@gmail.com
Website: entwinedkitchen.com
Please include your name, order number, and a brief description of the issue so we can assist you as quickly as possible.